Lifestyle Associate PT Thurs/Fri 10am-2pm Only

Job Description

Capitol Concierge is seeking a highly detailed and punctual Corporate Concierge ready to work in The Woodlands. As the Concierge, you will create a positive experience by providing outstanding customer service to guests and residents.

Skills/Knowledge Required:

• Passion for providing outstanding customer service and anticipating employee needs
• Excellent verbal and written communication skills, including active listening and the ability to adapt communication and work style based on cultural differences and customer preferences
• Extreme attention to detail and careful follow-through on projects and logistical plans
• Strong analytical and problem solving skills and able to exhibit efficiency, initiative, resourcefulness, flexibility and adaptability to change
• Solid knowledge of local/national/international offerings in the following areas: events, hospitality, dining, travel, entertainment, and performing arts
• Ability to plan, execute and deliver on varying simultaneous projects in a timely manner while working independently with little supervision
• Ability to work well under pressure and stay immaculately organized in a fast-paced, diverse, high-tech environment
• Demonstrated professionalism, discretion, and integrity; highly trustworthy and able to reliably handle confidential information
• Strong computer and web skills (e.g. email, instant message, Google products including online collaboration tools like Docs and Spreadsheets, etc.) and the ability to quickly learn new tools
• BS/BA in related discipline or exceptional relevant experience.

Roles & Responsibilities:

• Fulfill complex personal requests for client, including: domestic and international travel, event planning, restaurant and, home improvement projects, gift wrapping and more
• Packaging and shipping domestic and international packages
• Take and prepare capture of passport photos.
• Prepare final passport images for customer presentation
• Provide a high standard of service for client, including efficient response times, high-quality detailed research, and accurate price quotes
• Research unusual and complex requests for Client while operating within program standards and established service levels
• Contribute to a collaborative, friendly and fun work environment that allows employees to be more productive and innovative
• Maintain high positive marks in customer satisfaction survey results and general customer feedback

Job Type: Part-time

Salary: $15.00 /hour

Required experience:

• Customer Service: 3 years
• Hospitality: 2 years

Required education:

• High school

Job Location:

• The Woodlands, TX

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