Front Desk Receptionist

1 minute read

Job Description

Basic Purpose :

Check-in and check-out guests, respond to guest inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction and service.

Front Desk Hours : 7AM - 3PM or 3PM to 11 PM (Weekdays and Weekends)

Essential Functions :

*Checking guests in and out

*Handle guest registration and room assignments, accommodating special requests whenever possible.

*Scheduling shuttle service

*Handle incoming phone calls for hotel. Including making/canceling reservations, transferring calls, etc.

*Use the required reservation script when taking reservations over the phone to promote the hotel and drive sales

*Assist guests in all inquiries in connection with the hotel services, in-house events, directions, local attractions, etc.

*Treat all guests in a professional and courteous manner

*Complete shift checklist for each shift worked.

*Coordinate with direct supervisor on special projects or tasks before leaving for the day

*Maintain a clean, warm, and inviting lobby and front desk reception area.

*Must have a friendly outgoing personality and enjoy working with people.

Preferred Skills : Excellent, professional verbal and written communication and problem solving skills are a must. Previous full service hotel experience as a front desk agent or phone operator.

Job Type: Part-time (Weekdays and Weekends)

Salary: $12/hour

Required experience:

  • Hotel front desk experience is preferred: 1 year

Job Type: Part-time

Salary: $12/hour

Job Type: Part-time

Salary: $10.00 /hour

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