Front Desk Office Administrator
Job Description
Marcus & Millichap's Manhattan office seeks a self-motivated , team oriented individual to join our staff ....The Front Desk Brokerage Administrator (BA) / Certified Agent Support Specialist (CASS) reports directly to the Operations Manager. The BA/CASS divides their time between training and administrative support to local and regional offices.• Training and support to new agents, originators, agent assistants, staff and management.
• In-office coordination for firm-wide technology/similar launches.
• Brokerage administration and transactional tasks.
• Front office support per company standards
- Front Desk Brokerage Administrators will enroll in the Certified Agent Support Specialist program within the first nine (9) calendar months of employment in this role (or no later than the first 12 months**). The BA will successfully complete the program and obtain the title of Certified Agent Support Specialist within the first 12 months (or no later than the first 18 months**). Post certification, Brokerage Administrators will solely utilize the Certified Agent Support Specialist title.
- Process new listings, this may include: proofing and editing according to the published editorial style guide, executing OOJ compliance procedures, exporting to MNet system from MNet-Offering, and processing additional changes as necessary.
- Create files and adhere to the company’s filing system.
- Generate, copy, scan and bind documents for use by management and agents.
- Assist Operations Manager in the processing of closings and under contracts.
- Utilize postage machine and other shipping methods.
- Assist in maintaining cleanliness of staff area, kitchen etc., as well as with the stocking of supplies and the basic maintenance of copiers and other office machines.
- Learn and conduct training in accordance to established training modules for all software, firm applications and policies/procedures that pertain to agents, originators and their assistants. This training will be conducted on an ongoing basis as directed by the Operations Manager.
- Front Desk Office Administrator BA/CASS takes the initiative in developing training presentations and training materials and must have excellent writing and teaching skills or a strong desire and aptitude to acquire these skills quickly. The BA/CASS must be able to teach one-on-one or in a group setting.
Founded in 1971, Marcus & Millichap (NYSE: MMI) is a leading commercial real estate brokerage firm focusing exclusively on investment sales, financing, research, and advisory services, with more than 1,700 investment sales and financing professionals in 80+ offices throughout the United States and Canada.
The firm has perfected a powerful property marketing system that integrates broker specialization by property type and market area; the industry’s most comprehensive investment research; a long-standing culture of information sharing; relationships with the largest pool of qualified investors; and state-of-the-art technology that matches buyers and sellers.
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