Front Desk Agent- Night Auditor

Job Description

Job Summary

We’re looking for an ambitious, hardworking professional who loves to crunch numbers in between responding to guests’ needs. The Auditor will be responsible for all EOD accounting functions and will need to communicate with the security team to ensure the safety of our guests. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and taking initiative for necessary tasks

Responsibilities and Duties

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Audit and balance reports from the day shifts
• Schedule guest wake-up calls and reservations for the following day
• Verify that all EOD work has been performed by other departments
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations
• Run EOD computer functions so they are complete by the end of the shift
• Prepare guest bills for next-day checkouts and process reservation cards
• Balance cash drawers and record receipts
• Facilitate the deposit of guests’ valuables in hotel safe

Qualifications and Skills

• High school diploma/GED required
• 2+ years’ experience in customer service or hospitality
• Excellent communication and math skills
• Ability to learn computer functions and other on-the-job skills
• Exceptional customer service skills
• Bilingual - Perfect English and Spanish
• We need 24 availability-

Job Type: Part-time

Experience:

• customer service: 2 years (Required)

Education:

• High school or equivalent (Required)

Job Location:

• San Juan, PR 00929 (Preferred)

Language:

• ENGLISH- SPANISH (Required)

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