Customer Support Specialist
Job Description
With over 10,000 superstars across 48 different countries globally, it is hard not to be inspired every single day. At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers .
We are on a journey. After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together. Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers .
Our people are leaders in their role and are always looking for new ways to help our customers grow, compete and optimize their business. From a graduate Software Engineer to an experienced Sales Executive – we are looking for personal leadership and people with the appetite to understand the markets and customers we serve. We drive innovation that challenges the status quo and feel proud of the positive differences that we make every day. We recognize talent and provide a work environment where leaders can drive results , develop and grow their careers.
Success is what you do, success is what we achieve, together.
The future of Finance is open – combine your talents with Finastra opportunities to create an exciting career with us.
For more information, visit Finastra.com
**********************************************************************
- Act as the main point of contact in imitating and maintaining quality customer communications with the regular conference calls, quarterly reviews, escalation handling, and redirecting out-of-scope items to the right party.
- Planning upgrade/maintenance releases with customers and ensuring that any in-house customer environments are up to date
- Responsible for managing the closure of customer’s cases which have either been tagged as resolved or for cases where the resolution requires additional functionality, issues happening in unsupported configuration, etc.
- Provide valuable information on product improvements and activities
- Attend kick-off meetings with Project Managers or be engaged in the Professional Services handover for projects going live
- Maintain accurate and relevant information about his/her client in our systems including versions with the client, status of Finastra products, customer contacts information, and account plans
Qualifications:
- 4+ years of experience with exposure on Customer/Account Management or Communication
- Functional knowledge on Banking or Financial Services preferred
- Willing to work on a regular business shift plus as needed for escalations
- Commitment to customer service – willing to go the extra mile to provide excellent service
- Effectively manages different types of tasks at the same time
- Ability to influence and engage a team of individual contributors
- Ability to efficiently and effectively manage customer escalations
Candidate Attributes:
- Proactive self-starter, able to work unsupervised within agreed timeframes
- Excellent written and verbal communication skills
- Strong social skills, able to work effectively with diverse clients
What can Dallas offer?
- Popular sports teams based here—Texas Rangers, Dallas Cowboys, Dallas Mavericks, and the Dallas Stars to name a few!
- Renowned art and cultural museums—Dallas Museum of Art, Perot Museum of Nature and Science, the Nasher Sculpture Garden, Sixth Floor Museum & JFK Memorial, and many more!
- Plenty of music venues—House of Blues, Winspear Opera House, Main Stage Live Bar and Venue, Gas Monkey Bar & Grill, and more!
- Plenty of great restaurants and food festivals like Taste of Dallas, the Greek Festival, and Savor Food & Wine Festival.
- Outdoor/Green spaces where you can unwind: Klyde Warren Park, White Rock Lake, Oak Point Park and Nature Preserve, and others.
**********************************************************************
The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need assistance or an accommodation due to disability please contact us at 800-274-7280 or via email at talentattraction@finastra.com .
The Future is Collaborative . The Future is Open. The Future is Now.
Post a Comment