Customer Success Specialist-Westborough, MA

Client Services

Support Specialist

CJ Affiliate

Location: Westborough, MA

Do you want to work in a fun, smart, and energetic environment where you will be challenged, rewarded AND inspired? Come work with top performers at CJ Affiliate to make a real difference in how top brands run their businesses. We are the world’s leading affiliate marketing network - we transform digital marketing with the help of big data and business intelligence. We help advertisers drive more sales and expand their reach … and we want to hear from you!

Client Support Specialists play a key role in support of CJ's publishers and advertisers. As part of a wide reaching support team, a Client Support Specialist is a subject matter expert on CJ, providing excellent front-line support for all CJ clients. Questions range from the basics of affiliate to more advanced reporting questions.

Do these things interest you? You will:

• Explain the basics of affiliate and use of the CJ interface to publishers and advertisers who call or write to us.
• Provide troubleshooting support for clients with technical or general issues.
• Provide internal support to CJ account teams and their clients.
• Continually review and refine internal and client-facing documentation.

What we look for:

• Bachelor’s Degree from a four-year college or university.
• Strong customer service skills with at least 1-2 years of experience in a position that involves direct client interaction.
• Excellent phone, written, and interpersonal skills.
• Ability to collaborate on a team
• Strong problem solving, analytical, and follow-through skills.

Why CJ Affiliate?

CJ Affiliate is the leader in Affiliate Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide cutting edge solutions, strategies and support to deliver high quality results for our clients. We work in an energetic, results-oriented, collaborative, team environment that recognizes exceptional performance. As we evolve and grow as a business, so do you.

We offer comprehensive benefits including; competitive compensation, aggressive 401K match program, health and dental insurance, flexible time off, an Employee Stock purchase plan, fitness membership reimbursement, backup care program, flexible spending accounts, charitable donation matching and much, much more! Our benefits are designed to care for you and your family – to keep you healthy - physically, emotionally, financially and socially.

CJ Affiliate is a business unit within Conversant and Epsilon which is part of Alliance Data, a top performing Fortune 500 company also included in the S&P 500- NYSE: ADS.

Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

For San Francisco Bay Area:
Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance. LI*DT

Ready to Work Hard, Play Hard and Make a difference? Apply now!