Customer Service/Sales Representative (Full Time/Part Time)

Job Description

Job Summary

Extranomical Tours is a growing, locally-owned, San Francisco-based sightseeing tour company. But we’re not your traditional tour company. We want to allow our guests to experience a destination as the locals do, as much as we possibly can, in an environment that feels like they are traveling with good friends. We want your personality to shine instead of having you fit into a cookie-cutter mold. We’d like you to share interesting experiences you’ve had in and around San Francisco, our national parks, or even in your overseas travels with our guests. To sum it up, we’re a company for travelers rather than tourists that offers a completely different tour experience than traditional big-bus motor coach tours.

Responsibilities and Duties

• Drive inbound phone sales by quickly and effectively getting to the root of a prospective customer’s travel needs
• Correctly answer phone calls, emails and in-person questions from customers concerning our tours and services
• Book, process, and confirm phone and internet reservations
• Complete daily tasks to ensure passengers get the best possible experience during all stages of contact from initial phone call to post-tour interactions

JOB REQUIREMENTS

• Excellent communication skills and a positive attitude
• Background in sales and customer service
• Ability to work in a fast-paced environment
• Strong organizational skills
• Multitasking abilities and an attention to detail
• Superior customer service and product knowledge
• Excellent time management with the ability to utilize basic computer skills while talking on the phone
• Strong problem solving and sound decision-making skills within established guidelines
• Proficient and comfortable with office equipment (Computer skills – Microsoft Office, Powerpoint etc)
• Must be willing to work some weekends and holidays
• Must be willing to work different shifts as our office is open 5:30 am to 10 pm daily
• Positive interpersonal relationship-building skills with other company staff

EDUCATION AND/OR WORK EXPERIENCE

• 1-2 years of experience in sales and customer service

OR

• An equivalent combination of sales or customer experience, education, and training that provides the required knowledge, skills, and abilities.
• Ability to speak the second language is a plus but is not a requirement for the job.

Benefits

• $17 - $18/hr
• Medical, Dental, Vision, and 401k benefits (full-time only)
• Paid Training
• Sales bonuses
• Free tours for employees!
• Great work environment!
• Potential to grow within the company!

Job Types: Full-time, Part-time

Salary: $17.00 to $18.00 /hour

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