Custodial Area Manager (Must have 5+ yrs Exp.)

Job Description

JOB PURPOSE
The Area Manager has daily operational accountability for assigned customer-contracted service area(s). Incumbent is responsible for promoting and maximizing service growth opportunities and customer satisfaction by identifying, monitoring, assessing and analyzing cost control expenses; gathering and submitting budget information, scheduling expenditures, monitoring variances and implementing corrective actions. The position is also responsible for employee hiring, training and development procedures; employee/shift scheduling practices; and service performance and quality service delivery. Area Manager will be accountable for developing long-term, high quality client relationships by taking a proactive collaborative approach to identify issues and mutually acceptable solutions supporting customer requirements and company objectives. The incumbent is responsible for providing vision to service team through actions, words, and passion. Incumbent has considerable degree of independence, responsibility and discretion.

EXPECTATIONS FOR SATISFACTORY JOB PERFORMANCE
? Recruits and hires qualified employees to meet Prestige Maintenance USA's/customer's/contract's expectations for service location and completes appropriate employee forms and ensures company policies and procedures have been discussed with all employees
? Responds to customer requests promptly, resolves customer complaints, builds strong relationships with all accounts and develops team for accountability; attends key contracted accounts meetings, stays abreast of current issues and looks for opportunities for growth
? Provides day-to-day leadership, supervision, development, training and coaching directly or indirectly to assigned workforce that mirrors the adopted mission and core values of Prestige Maintenance USA
? Projects a professional image of the company to promote its goals and objectives
? Ensures that the operational field staff adheres to company policy and administers company practices in a fair and equitable manner
? Controls and reviews expenses to ensure compliance with area-related labor budget allocations and projections, spot trends early on, and initiate corrective action steps to reverse negative trends. Obtain approval from appropriately-designated management personnel for any and all area-related budget increase requests
? Works with applicable identified custodial staff to complete work schedules and post to designated areas
? Reviews and processes payroll reports within 24 hours
? Implements daily standard administrative duties (e.g., approving employee time off requests, schedules changes and employee 90 day and annual evaluations).
? Assesses, provides, and documents administrative, technical and equipment training needs for specified custodial staff
? Conducts periodic store audits with account-store management, documents visits and completes and submits various reports and audit evaluations to company and account-designated management personnel; maintains and logs required reports; creates a file for each store location to retain â??store passing audit score' documentation
? Ensures certain accounts are performing weekly â??Pass/Failâ?? requirements and enter data into specific store computer system, as required.
? Ensures service levels and performance expectations are maintained or exceeded per client and Prestige Maintenance USA's contract agreements
? Coordinates, issues, posts and controls employee work hours to include weekly task schedules. Ensures store management signs off upon completion of each pad/area as required
? Monitors, manages inventory stock and materials; coordinates with Purchasing to resolve supply issues.
? Ensures all equipment is inspected for proper operation and damage. Ensures supplier guidelines, policies and procedures are properly followed and appropriately-designated custodian escalates issues/challenges to properly identified vendor
? Investigates and notifies appropriate personnel in a timely manner of all incidents, which may include but is not limited to: false alarms, damages, thefts, and employee and customer injuries; submit applicable reports and pertinent documentation to the main office in designated time frame
? Meets sales goals
? Covers stores and shifts where needed

EDUCATION AND CERTIFICATIONS
Associates degree or equivalent with emphasis on relevant management, business, or operations training plus 3 ? 5 years appropriate hands on experience in a similar or related role(s)

ESSENTIAL FUNCTIONS
? Able to read and communicate in English
? Requires physical exertion to manually move, lift, carry, pull, or push heavy objects or materials up to 50 pounds
? Repetitive motion involved on a daily basis may include, but not limited to, bending, twisting, pushing, pulling, reaching, climbing, and squatting
? Ability to operate small power tools
? Requires stooping, kneeling, crawling, bending, turning, and reaching into areas not fully air conditioned
? Able to stand and walk for extended periods of time to include climbing/descending stairwells and ladders
? Can work independently and in stressful environments
? Able to drive between customer locations. Some local area travel using personal vehicle; Approximately 100% of the time and will vary during the month and week. Ability to travel domestically 50% of the time, using public air or rail at the discretion of the company, particularly to meet with customers and colleagues
? Regular, consistent and predictable attendance
? May have responsibility to enter customer facilities that require background screening.

ADDITIONAL SKILLS: REQUIRED & PREFERRED
REQUIRED SKILLS:

• Detailed operational knowledge of service area and services available
• Strong supervisory and people management skills
• Sound knowledge of wage, hour, and labor laws
• Good time management skills
• Sound problem solving skills
• Good interpersonal, listening and delegation skills
• Ability to maintain confidential information
• Ability to solve problems and make decisions
• Ability to motivate and inspire others
• Knowledge of proper handling of hazardous materials and OSHA guidelines
• Detailed operational knowledge of systems in terms of functionality and capability and/or detailed knowledge of own service area and services available
• General computer knowledge in a Windows based environment plus advanced skills in Microsoft Office
• Must be able to operate standard janitorial equipment including side by side, auto scrubber, extractor

PREFERRED SKILLS:

• Ability to read, speak, and write in Spanish
• Some Sales knowledge

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