Coordinator - Client Relations

Job Description

Great Location: New York, NY

Who we are.
We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

The role:
The Client Relations Coordinator position will play a crucial role for Ticketmaster’s OnTour team, in the company’s continued evolution in the live entertainment industry. Ticketmaster’s OnTour team is the company’s artist facing department, tasked with building Ticketmaster’s relationships with the artist community, along with informing artists’ teams and acting as a resource to those teams to help them maximize ticket sales, marketing and drive incremental revenue throughout their tour cycle. The Client Relations coordinator will play a critical role in maintaining a solid foundation for the expanding OnTour team, and identifying potential areas of growth with both new and existing clients. The qualified candidate will have demonstrated an understanding of the live music industry.

What the job is:
Client Deck Support
Secondary tour support & marketing
Monitor new tour requests and update list of tours
Product onboarding and reporting
Salesforce Management
New contract requests
User creation
System Troubleshooting
Monthly highlights email
Marketing email requests
Social Media Management
Event Planning
Business Intelligence
Administrative duties

What a qualified candidate should possess:
Bachelor’s degree in Music Business or related field
Music industry experience preferred
Self-starter, with a bias toward action and execution
Passion for music
Must be proficient in Excel, Powerpoint, Word and Outlook. Salesforce experience a plus
Must be able to think through, evaluate and solve problems logically and efficiently.
Must have exceptional organizational skills and meticulous attention to detail.
Must conduct all matters and communications in a professional and courteous manner as a representative of the company.
Must be motivated with a positive, “Everything is possible” attitude.
Must be a proactive problem solver, instilled with a sense of urgency for projects large and small.
Good interpersonal skills, and ability to work effectively with a range of people and personalities
Internet Savvy with strong research skills
Data analysis experience and familiarity with Omniture or Google Analytics is a plus
Exhibiting characteristics of integrity, honesty, discretion, loyalty and kindness to peers
An understanding of marketing (especially digital and social media marketing) for music artists is a huge plus
Previous experience or internship at a music label, management company or talent agency preferred
Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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