ASSISTANT POOL MANAGER - 18
Job Description
POSITION SUMMARY: The responsibility of the Assistant Pool Manager is to oversee the daily operations of the Pool Department, ensure proper development of pool staff, and uphold property standards with regard to safety, service, and integrity. We take pride in hiring an extremely talented, motivated, and diverse workforce. We ensure the employees receive the appropriate training, guidance, development, and leadership in order to effectively perform their responsibilities with honesty, integrity, and commitment. All duties are to be performed in accordance with department and property policies, practices and proceduresTop 5 Specific Job Functions:
Oversee staff and operations of the pool area including related departments such as Public Area Department (PAD), Cocktails, Food & Beverage, and Retail to ensure service level standards are being met
Hire, train, and supervise pool staff
Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area
Maintain and communicate property standards with regard to employee training and guest interaction
Monitor overall guest satisfaction on the pool decks with regard to entertainment experience and overall enjoyment levels
Other Specific Job Functions:
Ensure all policies and procedures are fully understood and followed by all staff
Ensure ongoing training and staff development
Work with pool support departments such as PAD, Beverage, Housekeeping, Sales, Catering, Pool Café, and Security as needed to ensure the smooth operation of services
Effectively and fairly deal with all staffing issues and concerns utilizing progressive discipline and all other established programs and procedures
Ensure adequate staffing and supply levels in order to operate at full efficiencies to ensure guest service while maximizing revenue opportunities
Complete administrative tasks using various technology and software
Provide direction and daily oversight for all aspects of Pool staff and operations
Accountable for guest satisfaction and overall performance of the Pool
Manage guest service standards which are consistent with the property's brand attributes
Assist Pool Manager with critical path timelines which parallel the development and implementation of any design and new concept work
Manage the department staffing in the most efficient way, minimizing expenses in order to surpass budgeted objectives
Supervise employees to ensure they are alert to all their duties and adhere to Company policies and procedures regarding safety, health and welfare of the guest and the property
Conduct performance evaluations in accordance with property and company guidelines, and maintain employee files; provide positive follow up guidelines for opportunities for employee improvement
Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control
Understanding the policies, ideologies, and goals the hotel
Responsible for ensuring department properly executes all requests made by VIP Services, Executives, etc.
Conduct quality hiring, staff training and processes that encompass the Company's diversity commitment
Monitor, document, and notify the Pool Manager of any problems that may impact or jeopardize the achievement of current and future departmental objectives
Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area
Work closely with all departments that are essential to ensuring a positive guest experience
Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
Manage opening/closing duties of the pool area and ensure proper appearance of the pool deck throughout the shift
Coordinate maintenance and repair of the pool deck and facilities
Review reports generated by the property and Company to ensure proper execution of services, distribution of departmental reports and accuracy
Participate in the property's sustainability initiative through energy conservation and the use of recycling programs and materials
Promote a work environment that encourages positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
Performs all other job related duties as requested
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. RESPONSIBLE ALCOHOL MANAGEMENT
Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention
Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
Responsible for accurately checking Guest identification
Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
Comply with all state and federal liquor laws
Required:
Must be 21 years of age or older
At least one year of supervisory experience
At least two years of experience in pool operations
At least two years customer service experience
Ability to prioritize tasks
Excellent customer service skills
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
Able to effectively communicate in English, in both written and oral forms
High School Diploma or equivalent
Cardiopulmonary resuscitation (CPR), and First Aid certifications
Ability to:
Evaluate budgets, overtime reports, FTE reports and financial reports
Initiate and execute department action plans
Take initiative and exhibit flexibility
Prioritize and demonstrate strong organizational skills
Effectively communicate in English, in both oral and written forms
Manage daily department operational needs
Develop, implement and exceed guest service standards
Work varied shifts, including weekends and holidays
Effectively communicate in English, in both oral and written forms
Leadership style that is results oriented, focusing on guest service and guest loyalty
Highly motivated, positive and energetic personality
Demonstrated business acumen
Team-oriented, collaborative and participative management-style, yet with a results orientation to set and meet aggressive objectives
Excellent customer service skills
Ability to lead and mentor a team
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
Excellent computer skills to include: Advanced Excel, Internet, Outlook, Word, Point of Sale
Able to effectively communicate in English, in both written and oral forms
Preferred:
Two years’ large hotel experience
Knowledge in Stratton Warren, Opera, InfoGenesis, and Microsoft Office applications
Previous experience with Food and Beverage
CERTIFICATES, LICENSES, REGISTRATIONS:
Alcohol Awareness Card
Non-Gaming Card
Food Handler’s Card
PlayLV Gaming is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PlayLV Gaming will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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