911 Communications Specialist

Job Description

Summary
For application instructions and requirements, specific to Sheriff Office positions, please visit; Civil Service Application Requirements (
Excellent opportunity for a career in Law Enforcement, partnering with our men and women in the field! Make the difference in someone's life, become a 911 Operator (Communications Specialist).

Communications Specialists serve as Call Receivers and Dispatchers. As a new Communications Specialist you will receive classroom and hands-on training to be able to take both emergency and non-emergency calls in a high volume call center. Some calls require call receivers offer resources or instructions to callers, make referrals to other organizations or persons and write routine police reports for less serious crimes. They also answer complex, emergency calls that require the call receiver to use appropriate de-escalation and interviewing skills to gather necessary information before routing the information to the appropriate Dispatcher.

After 18 months of employment, Call Receivers complete additional required training to advance to Dispatcher. Dispatchers work directly with responding patrol units using telephones and radios to provide information and support to deputies. As a King County Sheriff's Office (KCSO) Communications Specialist you will handle law enforcement calls only. Requests for fire or EMS assistance are immediately transferred to other agencies.

Successful candidates must be fast to respond with direct and correct decisions, able to take charge of conversations, obtain accurate information from callers, enter information into a computer system while talking, correctly prioritize emergencies, determine the number of units to send to calls, and maintain all appropriate record keeping.

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This position is a civil service position. You can access these rules at Civil Service Rules.

RECRUITER: If you have questions regarding this job announcement, please contact Civil Service Administrator Mei Barker, at 206-477-7279 or by email at mei.barker@kingcounty.gov or send an email to Kcso911outreach@kingcounty.gov.

WORK SCHEDULE: This full time position is non-exempt from the Fair Labor Standard Act (FLSA) and is overtime eligible. The Communications Center operates 24 hours per day, 7 days per week. Applicants must be willing to work any shift or workweek, including holidays, weekends and mandatory overtime.

Job Duties
General job duties are as listed but not limited to the following

Working in partnership with deputies in the field
Serve as the primary contact for calls coming into the KCSO 911 Center
Interview callers and gather information to be entered into computer system
Assign emergency response priority and route calls for assistance accordingly
Communicate with police units and various emergency agencies using telephones and radios
Write and prepare reports using grammatically correct sentence structure
Monitor pending dispatched call list to ensure units respond when available,
Notify callers of delays
Monitor multiple radio frequencies for calls in progress
Serve as a coordination point for multi-jurisdiction responses
Perform other duties as assigned

EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:
Ability to work independently and on a team with appropriate, professional interactions
Ability to maintain confidentiality with information gained – restricting the use of such information for only work related duties
Ability to conduct telephone interviews and direct the conversation while obtaining critical information
Ability to comprehend and retain training in allotted timeframes
Ability to apply general guidelines to specific situations
Ability to learn from written and oral instructions, directions, observations and mistakes, and applying learned knowledge using good judgment
Critical thinking skills; ability to act quickly in accordance with established policy and procedures and maintain composure under pressure
Demonstrated excellent customer service in a team environment
Ability to communicate with individuals from diverse backgrounds and cultures, including those who speak other languages
Type 35 WPM
Skill in using current office software programs displayed on multiple computer screens
Ability to master proprietary computer programs

Highly Desirable Qualifications:
Demonstrated interest in community service through work, school, or volunteering
Experience working successfully in a team environment
Experience communicating effectively and efficiently with the public in a fast-paced environment, under stressful conditions

SUPPLEMENTAL INFORMATION:
Requirements Upon Hire
Ability to maintain certification in ACCESS (state criminal database), NCIC (National Criminal Information Center) and WACIC (Washington Criminal Information Center) on a bi-annual basis is required
Ability to obtain additional licenses, certifications and other requirements determined to meet the business needs of the employing unit
INFORMATIONAL WORKSHOP: To assist you in deciding if this career choice is right for you, we will be offering recruiting workshops where you can learn all about the hiring processes, expectations, and work in the 911 Communications Center.

UPDATE The workshop dates and times are:
Tuesday FEB. 13 - 7:00 PM - 9:00 PM
Thursday FEB. 15 - 7:00 PM - 9:00 PM

If you would like to attend one of these scheduled workshops, email at Katie.Emanuel@kingcounty.gov and provide your name, contact number or email, and the date you would like to attend. Space is limited so you must register with us in order to attend. We will contact you to confirm your registration.

General Timeframe: The timeframe and order of this recruitment is provided below. Please note that dates are subject to change based on resource availability.

Applications received by 1/31/2018 – in-person test *February 16, 2018*
Applications received by 3/31/2018 – in-person test *April 27, 2018*
Applications received by 6/30/2018 – in-person test *July 25 / 27, 2018*
Applications received by 9/30/2018 – in-person test *October 23/26, 2018*

UNION MEMBERSHIP: This position is represented by Teamsters, Local 763 and therefore requires union fees.

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