SUPERVISING PUBLIC SAFETY DISPATCHER

Job Description

Recruitments for County positions are typically conducted to establish eligibility lists to fill countywide vacancies that occur during the active status of those lists (approximately 3 -12 months). Any person on a promotional eligibility list will be considered first by the hiring department(s) before persons on an open eligibility list. The County of Lake only accepts applications for permanent positions when actively recruiting. Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. The County is an Equal Opportunity-Affirmative Action Employer. Veteran's Preference. To apply for County examinations - All applications for County examinations must be submitted through the County's online application system. A completed Supplemental Questionnaire must be submitted with each online application. All permanent County recruitments will be posted at www.co.lake.ca.us with a link to the online application. The County of Lake reserves the right to limit the number of applications that will be accepted for any open recruitment, and any such limit will be included on the job posting. When a limit is posted, the recruitment is subject to close at any time prior to the final filing date. Completed online application packets must be submitted by the close of business on the date that the recruitment closes . All relevant experience must be included on the application to be considered – resumes and other attached documents will not be used to qualify an applicant. Relevant experience and/or education may be substituted at a ratio of 2 to 1 for the purpose of meeting minimum qualifications and applicants should contact the Human Resources department for details. Important Notice - The provisions listed on job postings, job descriptions, or other recruitment materials do not constitute an expressed or implied contract. Benefits may vary between bargaining units. Any provisions contained within job postings, job descriptions or other recruitment material may be modified or revoked without notice. All County of Lake applicants who are given a conditional employment offer must comply with the County's pre-employment medical review program before they may be appointed to the County position.

Training and Experience:
Training and Experience: Two (2) years of work experience performing public safety dispatching work comparable to that of a Public Safety Dispatcher II with the County of Lake. Special Requirements: Completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from P.O.S.T..

Full Job Description:
SUPERVISING PUBLIC SAFETY DISPATCHER DEFINITION Under general supervision, to provide work direction, training and coordination for communication operators; to be responsible for a work shift at the Central Dispatch Center; to receive and dispatch routine and emergency radio and telephone communications; to dispatch law enforcement, emergency medical, and other public safety personnel and equipment; to maintain field communications during incidents; to serve as public safety answering point for Lake County; to perform general office support assignments; and to do related work as required. DISTINGUISHING CHARACTERISTICS This is the shift supervisor level in the Public Safety Dispatcher class series. Incumbents in this classification are responsible for providing training, supervision and work coordination for other communication operators. In addition, they have responsibility for performing dispatching duties and maintaining field communications with public safety personnel. Incumbents also confirm warrants and perform a variety of office support responsibilities. This class is distinguished from Public Safety Dispatcher II in that Public Safety Dispatcher II do not have ongoing responsibility for training and providing work direction for staff. Incumbents in this class will be expected to work 12-hour shifts. Work shifts may rotate. REPORTS TO Assistant Dispatch Manager; Central Dispatch Manager; Undersheriff; Sheriff-Coroner CLASSIFICATIONS SUPERVISED Communications Call Takers; Public Safety Dispatcher I/II. EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES (The following is used as a partial description and is not restrictive as to duties required.) Provides supervision, work coordination and training for other communication operators; has responsibility for the Central Communications Division during a work shift; assists with preparing work schedules and performance evaluations for staff; ensures that maps, telephone rosters, protocols and various other items are current and correct; answers the telephone, receiving and classifying calls; determines priority of response and uses radio equipment to dispatch Sheriff-Coroner, emergency medical and other public safety units, according to availability, assigned geographic area, and location; maintains field communications for public safety checks, and during emergencies and incidents; ensures adequate back-up for Sheriff personnel; serves as public safety answering point for Lake County; transfers emergency calls to other agencies as warranted; monitors various public safety radio channels, coordinating efforts in dispatching personnel and equipment; uses a computer to maintain records/logs of calls for services, radio transmissions, and telephone calls; maintains master audio tapes and tape recording equipment; gathers chain of custody/evidence of communication operators' records; may testify in court; enters and clears information on the California Law Enforcement Telecommunications System (CLETS) and the Computer Aided Dispatch (CAD) system; arranges and coordinates removal of deceased persons for coroner responses; coordinates interagency public safety communications, using telephone, radio, and computer systems; confirms warrants, and perform records checks; updates daily dispatching logs; enters information such as stolen/repossessed property, missing persons, and repossessed and stolen vehicles information into the teletype systems; may search master recordings for information; operates dispatching equipment, office equipment, and computers; provides information to staff, civic groups and the public regarding the Sheriff-Coroner Department. TYPICAL PHYSICAL REQUIREMENTS Sit and/or stand for extended periods of time; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, FAX, as well as radio communication and dispatching equipment. TYPICAL WORKING CONDITIONS Work is performed in an office environment; continuous contact with other staff and the public. DESIRABLE QUALIFICATIONS Knowledge of: Training and work direction of other staff. Operating policies, procedures, and functions of the Sheriff-Coroner Department for receiving, disseminating and processing various types of information for emergency and non-emergency calls for services. The general geography of Lake County. Modern office methods and procedures, including computers and computer programs. Laws, codes, and regulations related to transmission/reception of public safety communications. The proper operation and care of the telephone, CLETS, computer terminals, and voice radio equipment used by the County. Principles of supervision, training and work evaluation. Ability to: Train and provide work direction for assigned staff. Develop and maintain work schedules to ensure adequate coverage. Operate radio communications, computerized systems, and teletype equipment. Use sound judgment in dispatching personnel and equipment. Think clearly and act calmly in emergency situations. Read, analyze, and interpret laws, codes, rules, and regulations. Evaluate situations and respond appropriately. Take and transmit clear and complete directions and information. Use a keyboard to enter and extract a variety of data and information. Perform a variety of office support work. Provide supervision, training and work evaluation for assigned staff. Deal tactfully and courteously with the public and other staff. Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines. Constantly demonstrate cooperative behavior with colleagues, supervisors, and customers/clients. Training and Experience: Two (2) years of work experience performing public safety dispatching work comparable to that of a Public Safety Dispatcher II with the County of Lake. Special Requirements: Completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from P.O.S.T. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a "meet and confer" process and are subject to the Memorandum of Understanding currently in effect.

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