Learning Coordinator

Job Description

The Learning Coordinator works with Operations Managers, Area Managers, Production Assistants, DSP Managers, Dispatchers, Drivers and Sort Associates to coordinate all training related activities for the site. The individual in this position will provide high-level program facilitation and administrative management.
The Learning Coordinator is assigned to the Learning Department and will manage specific responsibilities to that department. Overall responsibilities will include the following functions:

• Coordinate ambassador identification program and track new hire onboarding and ambassador audits
• Track new hire and learning curve metrics at the site level
• Audit Powered Industrial Equipment Training, Trailer Dock Release Training programs
• Execute training programs for both seasonal and permanent trainers and audit standard work
• Drives the execution of all learning related audits and supports any operational audit initiatives
• Coordinate and facilitate any training related programs
• Manage ticketing system and ensure tickets are closed within expected timeline
• Develop and track effectiveness of training programs, including orientation.
• Monitor adherence to the established training programs to ensure standard work in the training programs
• Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
• Document feedback results to help the learning department identify strengths as well as area of improvement
• Assess development needs for individuals and groups
• Fully understand workflow and daily production goals
• Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
• Balance and prioritize multiple tasks
• Maintain a positive attitude and presence on the floor

Basic Qualifications

• High School Diploma or equivalent
• 2+ year of experience in related field
• Proficiency in computer usage, email, MS Office Suite

Preferred Qualifications

• A completed Bachelor’s Degree from an accredited university
• Experience delivering training/information to peers, hourly associates, and senior management, both individually and in groups
• Experience delivering messages related to performance
• Ability to give and receive feedback effectively
• Evidence of ability to prioritize, manage and complete projects with tight deadlines
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
• Desire to thrive in a dynamic, growing environment
• Previous Kaizen/Continuous Improvement experience
• Willingness to work different shifts and travel within a localized region to support other sites
• Facilitation skills – teaching, presenting, training
• Understanding of Delivery Station processes and flow

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual
Orientation

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