Hourly Associate
Job Description
THE HONEYBAKED HAM COMPANYHOURLY ASSOCIATE JOB DESCRIPTION
SUMMARY OF RESPONSIBILITIES
Provides outstanding customer service to customers following HoneyBaked’s sales and service processes. Assists with food preparation, including lunch, catering and retail ham and turkey. Maintains store cleanliness and merchandising standards.
ESSENTIAL FUNCTIONS
Follows HoneyBaked sales and service process to assist phone customers, catering customers, in-store lunch customers and in-store retail customers..
Consistently provides excellent customer service in a friendly and polite manner. Responds positively to customer requests or comments.
Demonstrates superior product knowledge and effectively articulates product features and benefits.
Drives add-on sales through suggestion selling.
Follows all cleanliness and food safety processes and guidelines.
Prepares food according to HoneyBaked’s processes and food safety and product quality standards.
Takes initiative and remains productive throughout entire shift and takes responsibility for activities within his/her control.
Consistently follows all processes and procedures to standard.
Strictly adheres to HoneyBaked’s safety, security and respectful workplace policies and procedures. Living the company values every day.
Consistently reports to work on time and in proper dress code.
OTHER FUNCTIONS
Complies with company standards.
Performs other duties as assigned by the store management team.
KEY RESULT AREAS
Overall operations as measured by inside and outside quality assurance audits, operational audits, product quality evaluations and health inspections
Customer satisfaction as measured by mystery shops, customer feedback tools and service execution ratings
Timeliness in preparing products
Controlling waste
Attention to detail
Quality of effort; accuracy/thoroughness of work
REQUIRED EXPERIENCE:
Prior customer service or food preparation experience preferred.
WORKING CONDITIONS:
Requires working directly with Customers.
Physical dexterity and mobility to perform demands of the job including working with hot torch, slicing machines.
Requires bending, stooping, standing for long periods, twisting and lifting products and supplies. Ham production associates required to lift up to 65 pounds.
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