Front Desk Associate

Job Description

Job Summary

The Woodlands, located in Wilkes-Barre is looking to hire new members for the Front Desk Team! We are seeking out highly motivated individuals with an upbeat attitude and strong work ethic.

Responsibilities and Duties

• Provide our guests with superior customer service and ensure guest satisfaction
• Assist guests with the check-in/check-out process.
• Handle money.
• Answer phone calls.
• Make and review reservations.
• Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Perform as a sales liaison to help maximize revenue for the hotel.
• Drive guests in the company vehicle to the airport, Casino & other approved locations.

Qualifications and Skills

• Excellent oral and written communication skills
• Basic computer literacy (Microsoft Word & Excel)
• Hotel experience preferred.
• Ability to work both in a team and independently
• Must be at least 18 years of age or older
• High School diploma or equivalent
• Reliable transportation
• Able to work flexible hours including evenings, weekends, holidays & occasional midnight shifts.
• Prior customer service experience
• Must have a valid PA State driver’s License.
• Must be able to walk, stand, sit, bend and stoop for long periods of time. Rapid movement required at times.

Job Types: Full-time, Part-time

Required experience:

• Customer Service: 3 years

Required education:

• High school or equivalent

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