Front Desk Agent

Job Description

• Valid Driver License required
• Fluent in reading, writing, understand, speaking in English
• At least 1-year Hotel Front Desk experience
• Excellent communication and organizational skills
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Legal authority to work in the United States
• Must be available for all shifts, including weekends, holidays, AM, PM, overnight

Lift, pull, push at least 25+ lbs

Kneel, bend, ascend steps, descend steps

Regular exposure to weather/outdoor elements

Please answer the following questions using the Cover Letter/Notes section:

What do you enjoy about working in the hospitality industry?

In a busy city how do you make sure you arrive on time for work?

What do you know about us? WHO WE ARE: Long Island City's first boutique hotel featuring lavishly decorated rooms that overlook the Manhattan skyline. The Ravel Hotel is nestled between the Queensboro Bridge and Midtown Manhattan and offers every comfort of home.

WHO YOU ARE: You are professional and friendly with a welcoming demeanor. You work well on a team and just as well on your own. You learn quickly, work proactively and excel in a fast-paced environment. You are the first face our guests' see!

YOU CAN EXPECT TO:

• Check-in and out hotel guests in a confident, professional, and friendly manner
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy
• Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
• Complete all items as listed on shift checklists.
• Bucket checks to be performed by each shift to verify data as it pertains to: 1. Guest name, 2. Guest address, 3. Room rate, 4. Date of departure, 5. Number of guests in room, and 6. credit card imprint.
• Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift
• Issue guest safety deposit boxes as requested
• Advise guest of any messages, mail, faxes, etc. received for them
• Communicate service and amenities of the hotel to guests
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities
• Take, record and relay messages accurately, completely and legibly
• Accept and record wake-up call requests
• Shuttle service within the hotel vicinity (driver license required)

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