Experienced Medical Office Administrative Assistant -PRN

Job Description

The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.

Essential Duties & Responsibilities

Stand and greet all patients as they arrive in a friendly, courteous, and professional manner
Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
Routinely check and respond to work e-mail
Document in the computer system all necessary demographic, insurance, and financial information
Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
Responsible for photocopying records and documents for billing purposes
Perform clerical duties, including mail delivery, faxing, copying, and scanning
Responsible for answering, screening, and directing incoming phone calls
Collect co-payments or other applicable financial payments
Performs exit interviews with all patients
Facilitate daily deposits and perform cash reconciliations
Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information
Document patient volumes for the previous day
Maintain and compile reports and informational packets for distribution
Perform any job related to the registration process
Perform other duties as assigned
Customer Service

Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.
Demonstrate effective interpersonal skills
Treat all patients, visitors, and staff members fairly and with respect
Utilize effective communication methods and skills
Explain all procedures, treatments, and care while remaining aware of language barriers
Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs EDUCATION & EXPERIENCE

High school diploma or equivalent
1-3 years office experience in a health care setting preferred
Previous customer service experience preferred
Must be able to effectively communicate with customers both in person, and over the telephone
Must have understanding of basic medical terminology
LANGUAGE/MATH/REASONING ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
COMPUTER SKILLS

Intermediate computer skills

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