Dispatcher

Job Description

The dispatcher is responsible for the timely and accurate dispatch of sub-haulers for vehicle pick-up and delivery while providing excellent service to customers.

• Outbound calls to pick-up locations.
• Dispatch sub-haulers for vehicle pick-up and delivery within company timelines.
• Ensure sub-haulers meet company requirements prior to dispatching.
• Outbound calls to sellers.
• Solicit business.
• Utilize cost effective vendors to meet company budget objectives.
• Educate sub-haulers on company policies and procedures.
• Maintain and archive documents.
• Answer phone calls.
• Collect payments on member deliveries.
• Comply with Safety and enforce regulations.
• Print checks.
• Monitor incoming documents on the fax machine.
• Print reports as needed.
• Manage vendor relationships.
• Other duties as assigned.
• Two years dispatch experience.
• One year customer service skills experience.
• High School Diploma or GED preferred.
• Excellent customer service skills and attitude.
• Excellent Communication Skills --verbal and written.
• Excellent organizational skills.
• Excellent time management skills.
• Typing speed 45 words per minute.
• Basic Ten key proficiency.
• Basic Math skills.
• Computer proficiency (MS Suite experience).
• Ability to operate office equipment.
• Multi- tasking.
• Ability to work in fast paced/diverse environment.
• Strong attention to detail.
• Know geographical area as well as ability to read maps.
• Work with minimal supervision.
• Occasional Overtime as needed.
• Bilingual Skill a plus.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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