Customer Service Representative FT

Job Description

Specializes in providing outstanding service to customers while running a register and working on the sales floor; ensures that items meet the required stock levels and presentation standards; and that cleanliness and safety standards are met or exceeded; greets customers in a friendly manner and suggestively sells products to help increase sales; makes effort to ensure that customers leave with a good impression of the Company and are likely to return

Position Responsibilities:
Provides positive, personalized customer service by greeting each customer in a friendly manner, assisting with purchases, suggestively selling and making sure products are available for purchase

Runs a Point of Sale (POS) and monitors customer lines in order to expedite the sale process; interrupts all other activity when customer service is needed

Maintains knowledge of products and services offered by the Company and knows how to complete associated transactions

Adheres to Federal, State and local regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement

Takes an active role in promoting programs introduced by the Company; ensures established standards are adhered to

Listens and responds to customer requests, follows immediate customer satisfaction guidelines to resolve customer concerns and forwards information to management as needed

Cleans and maintains the store area including, but not limited to, cleaning counters, equipment, floors, cabinets and external areas. Performs light maintenance duties as assigned

Helps ensure equipment is operating correctly. Communicates to management when maintenance is needed

Learns and follows applicable policies and procedures including, but not limited to, grooming, cleanliness, uniform policy, eating, drinking and smoking policy and overall professional appearance, as is outlined in the Company Operations Manual

Integrates HES into daily job performance and assists in maintaining a safe environment for customers, employees and self

Follows and complies with all health and sanitation procedures and adheres to safe work practices

Helps ensure proper stock levels, dating and rotation of all food products and supplies

Attends company required training programs; assists in training fellow store associates on existing and new training programs as needed

Provides suggestions for and actively participates in improving sales, margins and execution of Merchandising/Marketing programs

Reports all time worked, on or off site, for appropriate compensation

Completes other duties, including special projects, as assigned by Management

Requirements

Education Requirements:

• No Requirements

Experience Requirements:

• Customer Service experience preferred

Skill Requirements:

• Basic computer skills
• Good verbal and written communication skills
• Understanding of store functions and operations
• Ability to work as a member of a team
• Ability to model proper workplace behavior, including being respectful, honest and fair
• Ability to perform repeated bending, standing, and reaching.
• Ability to occasionally lift up to 50 pounds

Note: Not authorized to drive for Company business

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