Customer Service Representative* - 90229000
Job Description
Your success is a train ride away.Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.
Are you ready to join our team?
SUMMARY OF DUTIES
Applicant will handle all customer information requests whether made in person or by phone regarding Amtrak travel. Applicant will make reservations for train/bus travel utilizing the STARS system and if that system is unavailable, will sell book tickets. Applicant will also be responsible for selling tour tickets, Amtrak Thru-Way bus tickets and other forms of transportation connected with Amtrak travel. Applicant must know all rules and regulations associated with passenger upgrades, downgrades, even exchanges, credit card refunds and cash refunds. Applicant must know and understand all applicable policies and procedures in the Reservations Ticketing Service Manual (RTSP), the Service Standards Manual and all the latest policies and procedures applicable to security as well as restrictions concerning checked baggage and express. Applicant must be able to assist Guests with checked baggage at the ticket counter. Applicant must be able to handle the pressures and stress related to ticket transactions. Applicant will also perform all other duties as assigned. Applicant is subject to Amtrak’s Uniform and Grooming Standards, Absenteeism Policy, Confidentiality Agreement (if applicable), and the Amtrak Standards of Excellence as well as all policies and procedures applicable to the Department. Incumbent will have to travel to cover vacancies at other stations.
WORK EXPERIENCE:
- Cash handling and people skills
- Must work well individually and with others
- Customer focused attitude
Prior customer service experience including, cash transactions/accounting procedures
COMMUNICATION AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.
Candidates who apply to this posting may be contacted now or at a later date when a position becomes available.
Requisition ID:33883
Posting Location(s):California
Personnel Area:CA42
Job Family/Function:Customer Service
Relocation Offered:No
Education Requirements:High School/GED
Travel Requirements:Up to 75%
Employment Experience Requirements:Under 1 year of experience
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.
All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.
In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.
POSTING NOTES: Customer Service || No Additional
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