Call Center Representative (copy)

Job Description

Planned Parenthood of Greater Washington and North Idaho (PPGWNI) is a leading health care provider, educator, and advocate, serving nearly 32,000 adults and teens throughout Central and Eastern Washington and North Idaho annually. For over 50 years, our dedicated staff have been providing every person in our community access to comprehensive health care services, education programs, and fearless advocacy they need to be healthy, plan their futures, and achieve their dreams, no matter what.
Planned Parenthood of Greater Washington and North Idaho seek a dynamic and compassionate Call Center Representative (CCR) who will work with clinical and administrative leaders to deliver exceptional reproductive health and advocacy for all. This position is critical to identify and address callers' needs and connect them with the appropriate services/appointment. The ideal candidate is someone who excel at providing exceptional customer service, who has active listening skills, and who is adept at quickly interpreting and addressing the needs of others.
DUTIES/RESPONSIBILITIES
Expedite and expand the client experience, take direction to complete tasks assigned.
Respond promptly to all internal and external request for medical records.
Will scan and upload medical records and clinical documents into the client data-base. REQUIREMENTS/TECHNICAL EXPERTISE
Two years of scheduling experience.
Working knowledge of MS Office.
Medical background/terminology preferred.
Excellent verbal communication skills. PERSONAL QUALITIES/OTHER ATTRIBUTES
Exceptional customer service skills.
Work cooperatively with co-workers maintaining harmony, display strong interpersonal conflict resolution skills.
Strong attention to detail.
Diverse candidates are encouraged to apply.
Planned Parenthood of Greater Washington and North Idaho is an equal opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Original job postingSubmit Resume

Let's block ads! (Why?)