Associate, Customer Care Center
Job Description
Overview
The BAYADA Customer Care Center is our 24-hour centralized intake and customer service team. This dynamic group is responsible for processing new referrals for the entire BAYADA organization, as well as handling a variety of incoming calls regarding services, employment opportunities, and general information. As a team member, you may provide overall administrative support, perform data entry, take general calls, or handle telephonic and/or electronic referrals.
The goal of this team is to ensure that anyone in need of home care services, regardless of day, night, weekday or weekend, will reach a caring BAYADA employee who will provide them with the personalized, compassionate, reliable service and information they deserve. Your hard work and exceptional customer service skills will make a direct impact in the lives of potential clients, families, and referral sources.
HOURS: The call center is open 8am to 7pm seven days a week. Associates will work 40 hours per week, and schedules will vary based on business needs. We offer schedules that are comprised of five (5) eight (8) hour per/day shifts, as well as four (4) ten (10) hour per/day shifts, including weekends. We also offer the potential to work remote during weekend shifts, once fully trained and comfortable in role.
Positions we hire for in the Customer Care Center, based on individual skills and experience, include:
Customer Service Associates
Telephonic Intake Associates
Electronic Intake Associates
Responsibilities
Perform data entry on a daily basis.
Answer general incoming calls and assist callers
Resolve and/or triage calls as necessary
Receive, document & process incoming referrals from physicians, nurses, social workers, discharge planners, family members, etc.
Process both telephonic and/or electronic new client referrals (depending upon your role)
Ensure all referrals are handled in a thorough, accurate and complete manner
Follow up with internal service offices to ensure timely responses to referral sources
Function as liaison between Case Managers, Client Services Managers, Clinical Nurse Managers, and Field Nurses
Communicate payer information to our internal Insurance Verification team
Provide excellent customer service to every caller
The ability to cultivate positive and long-term relationships with referral sources is integral to success in these positions.
Qualifications
Bachelor’s degree preferred
Will consider related experience in lieu of degree
Prior healthcare experience preferred
Customer service or call center experience a plus
Ability to train M-F 10:30am-7:00pm required
Once fully trained, ability to work four (4) ten (10) hour days, including one (1) weekend day required
EOE.
Benefits include:
Medical
Dental
Vision
15 Vacation Days
10 Sick Days
7 Holidays
Tuition Reimbursement
401(k)
#CBPost
Posted Date
1/29/2018
Not ready to apply? Connect with us for general consideration.
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