UX Product Designer

Experience is here to lead the GRM U.S. Digital-First mandate and rally the organization around transforming digital connection opportunities into extraordinary experiences that position our company to win big with our customers, agents and prospects. We will make digital our competitive advantage, keeping prices low for customers, reinvesting in market-leading growth, and becoming an admired, first-quoted carrier. We will provide the best digital quoting experience in the industry and make digital our primary channel for service and claims, delivering innovative experiences that exceed consumer and agent expectations.

We’re looking for a Product Designer to work in one of important lines of business, claims. Under general direction, you will create user-centered design solutions for the customer experience that feature ease of use, employ best-in-class interaction design, and optimize the user experience. You’ll experience a degree of autonomy you don’t often see elsewhere. In this role you will work with business, technical, and product leads to understand the business vision, objectives and transformation plans to help identify opportunities for competitive advantage.

About the Role:

Right now are looking for a Product Designer who, under general direction, will create user-centered design solutions for the customer  experience that feature ease of use, employ best-in-class interaction design, and optimize the user experience. In this role you will work with business, technical, and product leads to understand the business vision, objectives and transformation plans to help identify opportunities for competitive advantage.

You could be a great fit for this role if you are:

• A Visual Craftsman: You will create conceptual sketches to communicate design ideas as well as detailed design specifications for the finished product. You will ensure brand standards are appropriately integrated into all final designs to deliver a consistent experience.
• An Experience Innovator: You will work throughout all phases of the design process such as conceptual design, storyboards, persona/scenario development, user task/interaction flow diagrams, information hierarchy, wireframes and prototypes.
• A Customer Advocate: You will help identify user research needs and participate in immersive user research, concept testing, and usability testing. You will continuously seek and integrate user feedback and test results to optimize solutions.
• A Natural Collaborator: You will work with multiple functions, including product owners and developers throughout the product lifecycle, seeking frequent feedback and integrating multiple considerations into your work.

This role might be for you if you have:

• Bachelor’s degree or equivalent experience and minimum 5 years of experience in a related field, with a visual design focus.
• Familiarity and demonstrated proficiency with Visual Design/UI, digital illustration, UX design, prototyping.
• Familiarity with methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup.
• Bonus points if you have experience and familiarity with Mobile Apps, front-end development, user research and/or experiment design.
• Exceptional written and oral communication skills.
• Ability to present projects and status reports to team leadership. Strong organization and analytic thinking skills, with ability to translate content into user scenarios, flows and diagrams.
• Proven track record of collaborating effectively with cross-functional teams

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Apply Here