Bilingual Customer Care Representative (French/English)

We execute promotional merchandise programs (e-stores and marketing initiatives) for some of the world’s best-known brands. The Customer Care Representative is accountable to provide exceptional customer service to business customers. The role reports into the Customer Care Team Lead.

• Respond to customer’s inquiries or concerns in a timely manner and work with other team members to resolve customer issues.
• Process customer orders received by phone, e-mail and chat based on specific. department turnaround goals.
• Notify customers of backorders or delays as soon as order is received.
• Work closely with other customer service agents to solve customer issues.
• Handle administrative duties as required.

What you bring to the table:

• You are fluent in both English and French.
• You are an excellent communicator.
• You are detail-oriented, have strong organizational skills and can prioritize, multi-task and work under tight deadlines.
• You present a polite, patient, and helpful demeanour to customers at all times.
• You are collaborative in nature, able to participate positively in a team atmosphere.

Qualifications:

What’s needed- Qualifications

• Required: Bilingual (English/French)
• Preferred: post-secondary degree in Business Administration
• Intermediate computer skills (Excel/Word /Windows/Office)
• Experience in Print and Web Production an asset

We Offer:

• Competitive salary.
• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Centre.
• Flexible PTO and Holiday Schedule (10 observed paid holidays), Online and Retail Discounts, Company Match RRSP, Benefits and Physical and Mental Health Wellness programs.
• Growth & development opportunities.

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