Revenue Operations Manager

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

Shippo is looking for a Revenue Operations Manager to join our growing RevOps team. As a key member of the team, you will work with our leaders to drive alignment through shared objectives, processes, data, and tools. We’re building the Shipping Layer of the Internet, and you will directly contribute to our revenue-generating teams’ successes. The ideal candidate is an experienced data-driven problem-solver who knows how to be strategic and tactical in identifying and solving our business challenges.

*Shipping & handling* responsibilities:

• You will work with leadership to design and implement a global go-to-market strategy by identifying opportunities to acquire and grow our existing customers
• You will lead projects to optimize our lead-to-cash process by implementing a best-in-class sales process, including a deal desk, pricing and approvals frameworks, and documenting a cross-functional playbook to increase deal velocity and activation rates
• You will define and measure KPIs, create forecasts and build dashboards for the teams to easily understand the health of the business, and identify opportunities and create strategies to help them hit their goals
• You will work closely with marketing operations and our product teams to increase qualified leads and enhance our self-service sign-up flow
• You will work closely with our business applications team to deploy and configure our tech stack that will have a measurable increase in productivity for all of our sales teams
• You will be proactive in spotting revenue opportunities and inefficiencies and will define and execute projects, reporting the results to leadership

Do you tick the *boxes*?

• You have 4+ years in a revenue operations role with experience in executing project and change management
• You have a track record of implementing end-to-end sales processes with measurable results
• You are strongly proficient in Salesforce and have vast experience in other integrated SaaS tools (i.e., Marketo, Salesloft, MadKudu, Clearbit, LeanData, Drift, Segment, etc.)
• You are proficient in SQL, Looker, or other Business Intelligence tools
• You are detail-oriented and understand how one change might affect other processes downstream
• You have a growth mindset, bold ideas, and a know-how attitude to get things done
• Bonus if you have experience at a startup in the e-commerce industry

What’s in the Shippo *package*?

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible work hours
• Two week-long company wide shutdowns during summer and winter
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team meetups through our Shippos everywhere program that includes regular team and company off-sites throughout the year as well as gatherings with your local Shippos

*Sail* through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating opportunities for people from diverse backgrounds, perspectives and geographies. These values define who we are and everything we do, thus we do our best to make our recruiting process accessible and transparent. For support, please reach out to accommodations@goshippo.com